Welcome to Lone Star Ice House (“Company,” “we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and disclose information when you visit our website https://lonestaricehouseusa.com/.

By using this website, you agree to the practices described in this Privacy Policy.

Information We Collect

We may collect the following types of information when you interact with our website:

Personal Information

You may voluntarily provide personal information through forms on our website, including:

  • First name and last name
  • Email address
  • Phone number
  • Message details

Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Date and time of visits
  • Referral sources
  • Cookies and usage data

How We Use Your Information

We may use collected information to:

  • Respond to inquiries and customer service requests
  • Communicate regarding events, promotions, or updates
  • Improve website performance and user experience
  • Monitor website traffic and analytics
  • Prevent fraudulent or unauthorized activity
  • Comply with legal obligations

Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic.

Cookies help us understand user behavior and improve website functionality. You may disable cookies through your browser settings; however, some parts of the website may not function properly.

Third-Party Services

We may use trusted third-party services for website hosting, analytics, marketing, or communication purposes. These third parties may have access to limited information necessary to perform their services.

Examples may include:

  • Website hosting providers
  • Analytics platforms
  • Email communication services
  • Social media integrations

We do not sell or rent your personal information to third parties.

Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or electronic storage method is completely secure, and we cannot guarantee absolute security.

Your Rights and Choices

Depending on your location and applicable laws, you may have the right to:

  • Request access to your personal information
  • Request correction of inaccurate information
  • Request deletion of your information
  • Opt out of marketing communications

To exercise these rights, please contact us using the information below.

Marketing Communications

By submitting your contact information, including your phone number, you agree that Lone Star Ice House USA may contact you through calls, emails, and text messages regarding promotions, sales, updates, and other marketing communications.

You may opt out of marketing communications at any time by following unsubscribe instructions or replying STOP to SMS messages.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external websites.

We encourage users to review the privacy policies of any third-party websites they visit.

Children’s Privacy

This website is not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without parental consent, we will take steps to remove it promptly.

Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time without prior notice. Updates will be posted on this page with a revised effective date.

Your continued use of the website after changes are posted constitutes acceptance of those changes.

At no time will We trade, sell, or distribute company specific or personal information, including email addresses or mobile numbers or other user IDs, to any individual, company, vendor or organization, in ways other than disclosed in this privacy statement. We collect information in order to serve our audience better. This information allows us to provide better information and services.

Data Retention

We retain personal information only for as long as necessary to provide our services, respond to inquiries, fulfill the purposes outlined in this Privacy Policy, comply with applicable legal, regulatory, tax, or accounting obligations, and resolve disputes where necessary.

When personal information is no longer required for these purposes, we will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and industry best practices.

SMS Text Messaging and Consent Notice

NOTE: We may send SMS text messages to customers who affirmatively opt in to receive such messages. Customers may opt in by entering their mobile phone number and checking the SMS consent checkbox before submitting an enrollment, signup, account, or rewards form made available by Lone Star Ice House USA or its service providers. Lone Star Ice House USA may use third-party service providers to operate its SMS messaging program.

By opting in, customers agree to receive SMS communications from Lone Star Ice House USA. Account-related messages may include account creation confirmations, registration verification links or codes, PIN reset verification codes, account access assistance, customer care messages, and other support-related notifications. Promotional messages may include offers, rewards, discounts, events, and marketing updates from Lone Star Ice House USA.

Consent to receive SMS messages is not a condition of purchase or account creation. Message frequency may vary. Message and data rates may apply. Customers may opt out at any time by replying STOP to any SMS message. Customers may reply HELP for assistance.

Lone Star Ice House USA does not sell, rent, or share mobile phone numbers or SMS consent information with third parties or affiliates for their own marketing or promotional purposes. Lone Star Ice House USA may share mobile information with service providers solely as necessary to operate its SMS messaging program, customer care communications, account notifications, rewards program, and related services.